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Frequently asked questions

Still feeling curious?

We got you. Here is what folks are asking before saying yes to pleasure - shipping, discreet billing, body-safe materials, cleaning and lubricant use.

Getting started

It depends completely on your comfort level and what type of stimulation you want to explore. For most newcomers, a small bullet vibrator or a classic external wand is an excellent starting point because they are intuitive to use, non-intimidating, and offer easy-to-control speed settings.

It comes down to exploration and plenty of lubrication. Always start on the lowest vibration setting to avoid overstimulation, and gradually increase the intensity. Use a high-quality, body-safe lubricant (water-based is best for most toy materials) and experiment with different angles and pressure levels to find what feels right for you.

Typically a hands-free or wearable toy, such as a U-shaped partner vibrator or a remote-controlled bullet. These designs are engineered to be worn during intercourse, providing simultaneous external clitoral stimulation for one partner while keeping things comfortable and unrestrictive for both.

External stimulation focuses heavily on surface nerve endings, while internal options are contoured to apply targeted pressure to areas like the G-spot or prostate. Choosing the right style depends on your body’s specific target zones, and mixing both can create an entirely unique experience.

Instead of mechanical vibrations, clitoral suction toys use rapid waves of changing air pressure to gently pulse around the area. This targets deeper nerve structures without harsh, direct physical contact, significantly reducing the risk of surface overstimulation.

A “buzzy” product vibrates at a high frequency on the surface of the skin, which can sometimes feel irritating. A “rumbly” product uses larger internal motors to send deep, low-frequency waves that penetrate comfortably into muscle tissue for a more resonant sensation.

Prioritize a model with a flexible, body-safe silicone neck and a heavy-duty motor. Look for motors that deliver deep, rumbly, low-frequency waves rather than high-pitched, buzzy sensations, which tend to cause numbness far too quickly.

Shipping & privacy

We ship from Vancouver via Canada Post or USPS. Shipping is $9.99 flat rate or free over $69. Orders usually arrive within 1–7 business days depending on where you live. You’ll get tracking within 24 hours.

Esmerelda orders are shipped in completely plain, unbranded cardboard boxes with neutral return addresses - absolute privacy from your mail carrier, neighbours, or anyone else in your household.

Yes. Your credit card or bank statement will show a neutral, plain corporate entity name rather than an adult shop name, keeping your purchases entirely confidential.

Materials & care

Yes, most modern intimate toys are completely healthy to use, but make sure they are made from non-porous materials. Medical-grade silicone, ABS plastic and glass do not harbour bacteria. Avoid cheap novelties made from porous plastics or materials containing phthalates.

No. Silicone-based lubricants will chemically break down the surface of medical-grade silicone toys over time, making them sticky and unsafe. Always use a premium water-based lubricant with silicone products.

A high-quality water-based option. It is safe for all materials, including silicone, TPE, Cyberskin and latex; easy to wash away; won’t stain your sheets; and keeps your products in pristine condition.

Clean immediately after every use with warm water and a specialized silicone cleaner or a mild, unscented soap. Once dry, store in a cool, dry location inside an individual breathable pouch, like satin or microfiber, to protect from dust, lint and cross-contamination.

Products explicitly rated as waterproof can be fully submerged - perfect for bath, shower or hot tub use. If an item is only labelled “water-resistant” or “splash-proof,” it can handle a quick rinse but should never be dropped into deep water.

Yes, as long as you prioritize hygiene. Either wash thoroughly with an antibacterial toy wash between uses, or place a fresh condom over the item before passing it to your partner.

Power & sensitivity

It usually means the lithium-ion battery is deeply drained. Always use the original charging cable, avoid leaving it plugged in for days after hitting full capacity, and charge it at least once every few months even when not in use.

Most take 1.5 to 2.5 hours to reach a full charge, which typically yields 45 to 90 minutes of continuous runtime. High-intensity settings or dual motors draw more power and deplete the battery slightly faster.

Long periods on high settings can cause temporary desensitization, but this is completely harmless and temporary. Nerve endings reset to their normal baseline within a few hours or after a short break.