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Got questions? We pride ourselves on replying in under 10 minutes (yep, really). Serving Vancouver, BC and customers across Canada and the US.
Vancouver, BC V6B 5R1
Canada
Real experiences
Support people actually rave about.
“Honestly blown away by the customer service. I had a question about one of the toys and they replied in like… 5 minutes?? Super friendly, super helpful, and zero awkwardness. Love supporting a brand that actually cares.”
“Shoutout to the Esmerelda team, thank you! I’ve never had such fast and lovely support. I had a last-minute shipping question and they were so kind and quick to help. Made the whole experience feel extra personal.”
“My partner and I were kinda nervous buying our first toy, but the team made it so easy. We emailed with questions and they got back immediately like, actually under 10 mins. Felt like chatting with a friend who knew their stuff.”